At Exmouth Cycles its our mission to energize people with our passion for cycling.

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superior customer service

we aim to be the hub of the cycling community.

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1a Victoria Road Exmouth EX81DL

2018 Ridgeback Cyclone Open Frame E-Bike Blue

£1,500.00 £2,399.99
37% off

Ridgebacks' bestselling commuter category, Metro expands with 2 new models the Cyclone and the Cyclone open frame

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Description

Season :

Code : VARCYCLONEOF18BLU

Weight : 20KG

Ridgebacks' bestselling commuter category, Metro expands with 2 new models the Cyclone and the Cyclone open frame. Designed for everyday use, a short test ride of one of these exciting new commuter bikes will confirm how the Cyclone and Cyclone open frame are the perfect leisure and commute companions. The use of Shimano's bench-mark STePS system provides a high level of reliability and an ease of use to match. With a charge time of four hours and a range of 125km, STePS takes the E-bike market into new territory. The Metro range has been updated for 2018 including a fresh new look and updated specs. Designed around the standard Metro frame platform, Cyclone is the bells and whistles version with the remarkable Shimano STePS system for when you need a little assistance, full mudguards perfect for those rainy morning commutes and a kickstand tops off what could be our most complete package to date. Practical, reliable and stylish, A Ridgeback Metro is the perfect choice to get you from A to B.

    Need some help?

    We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

    info@exmouthcycles.com

    View Our FAQ's for more help
    Delivery

    Delivery Policy

    Here at Exmouth Cycles we pride ourselves on excellent customer service.

    We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by courier or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

    What's more, any order that we receive before 3pm on a working day will be despatched on the same day!

    However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.

    There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

    How will my parcel be sent UK mainland?

    Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.

    Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

    Standard postage cost £3.95 / £4.95 dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

    Standard Postage for multiple orders or large items will be sent using a courier and should take 2 - 3 days for delivery.

    Express Shipping postage £5.95 (on orders before 3pm) - items will be sent using an express courier (please note they do not deliver on a Saturday).

    How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

    Postcodes included within this section are:

    • AB31 - 38, AB41 - 45, AB51 - 56.

    • FK19 - 20

    • HS1 - 9

    • IV1 - 32, IV36, IV40 - 49, IV51 - 56

    • KA27 - 28

    • KW1 - 17

    • PA20 - 49, PA60 - 78, PA80 - 88

    • PH1, PH5 - 10, PH15 - 26, PH30 - 44

    • ZE1 - 3

    Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

    Postage cost £7.95 or more item(s) will be sent using DHL or FedEx and should be with you within 2 - 3 working days.

    How will my item(s) be sent to Republic of Ireland.

    We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using FedEx or DHL.

    How will my item(s) be sent Western Europe?

    All items will be sent using DHL or Fex Ex so that all items are traceable.

    Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

    How will my item(s) be sent rest of the World?

    Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.

    Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

    Which items cannot be sent overseas?

    Please note some of our items are too large to post overseas and some of them have Electrical components made for UK only, please find below a list of these items (there may be items not on the list that we are unable to send if this is the case we will advise you by email):

    Bean Bags

    Lamps

    Uplighters

    Play Houses / Wendy Houses

    Metal Waste Paper Bins

    Some Maxi Stickers

    Ready Beds and Flip Out Sofas

    Duvet Inserts and Pillows

    Wallpaper

    Furniture

    Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

    How will I know when my order has been dispatched?

    When your order has been dispatched you will receive an e-mail notification advising of of this.

    Help! I haven't received my parcel, what should I do?

    Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

    If your order has been dispatched with Fed Ex or DHL then we can track and trace it using their online system.

    For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Exmouth Cycles. If not received, these items will not be deemed to be missing until two weeks have passed.

     

    View our full delivery information

    Returns

    Returns, Refund and Cancellation Policy

    We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.

    Unwanted Goods

    Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

    Please note that you are responsible for shipping costs when returning unwanted goods.

    Faulty Goods

    If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.

    Exchanging goods

    If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

    Changing or cancelling an order

    Cancelling your order. You have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

    If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

    Will any return costs be refunded?

    If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

    We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

    My Payment Card has changed/expired. How will I receive my refund?

    We process all refunds to the original card used when you placed your order. If your card has expired we will send a cheque to cover any refund costs.

    When will I receive my refund?

    We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.

     

    View our full Returns Policy

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    Technical Information

    Sizing Information

    FRAME SIZES   S M L XL
    1. Horizontal Toptube Length (mm)   565mm 585mm 602mm 603mm
    2. Headtube Length (mm)   145mm 160mm 175mm 175mm
    3. Head Angle   70° 71° 72° 71°
    4. Seat Angle   73° 73° 73° 73°
    5. Chainstay Length (mm)   470mm 470mm 470mm 470mm
    6. BB Drop (mm)   65mm 65mm 65mm 65mm
    7. Wheelbase Length (mm)   1074mm 1080mm 1090mm 1095mm
    8. Reach (mm)   - - - 385mm
    9. Stack (mm)   - - - 624mm
    10. Seat Tube Length (mm)   383mm 433mm 482mm 533mm
    11. Stem (mm)   - - - -
    12. Handlebar (mm)   - - - -
    13. Crankarm (mm)   - - - -

     

    Video

    2018 Ridgeback Cyclone Open Frame E-Bike Blue
    £1,500.00 £2,399.99
    37% off
    Pre-Order

    With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

    You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

    Pre-Launch

    With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

    So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

    Estimated Delivery Dates

    Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

    The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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