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Exmouth Cycles Delivery Details

Delivery Policy

We are an independent bike shop, working as a small team and we aim to ship within 3 days and aim for you to receive your package with 5 working days.

We will keep in touch with you to let you know how your order is progressing.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands and certain parts of Scotland may take a little longer to arrive.

How will my parcel be sent?

We will send your package using Royal Mail or Parcelforce.

How will I know when my order has been dispatched?

We will email you when your parcel if on its way!

Help! I haven't received my parcel, what should I do?

Contact us - we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

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